Terms of Remote Support

Remote Support Services

MyFloat provides expert remote support for your float tank systems, including troubleshooting, configuration guidance, and technical training via secure remote access.

Terms & Conditions

1. Service Provision

Support is scheduled flexibly — often during evenings and weekends. As a solo operator, I aim to respond promptly, but please allow extra time during busy periods or holidays. Urgent cases are prioritised when possible. Emergency sessions may be available at an additional charge.

2. Billing & Payment

• Minimum charge: 1 hour
• Additional time charged in 15-minute increments
• Member rate: 50% off standard rate
• Payment due within 14 days of invoice

3. Technical Requirements

Depending on the issue, the following may be required:

• Stable internet connection
• Remote access software (provided/installed as needed)
• Your permission to access systems during scheduled sessions

Not all issues require remote access, but it can be essential for some diagnostics.

4. Limitations

Remote support cannot address hardware failures that require on-site intervention. Please back up important data before sessions — MyFloat cannot be held liable for data loss during remote access.