Keep your float centre
running, even when things go wrong.
One place to stay supported, manage systems, handle maintenance and access the right parts — so you fix issues faster and avoid avoidable downtime.
Stay supported
Access expert guidance, practical troubleshooting and clearer support when problems arise.
Stay on top of maintenance
Log filter changes, track levels, keep records tidy and build better operational habits.
Stay stocked
Order the right parts and consumables from one place without guesswork or mismatch risk.
Stay informed
Use training, AI guidance, onboarding and practical tips to keep systems running well.
For many centres, there is no fallback when pods fail.
Older or unsupported equipment can leave operators completely exposed. When something fails, it rarely affects just one session — it hits bookings, customer experience, workload and income. MyFloat is built to reduce that risk.
A more joined-up way to stay operational
A proper operating layer around your float systems.
Designed for the reality of running pods day to day — not just for when something breaks.
Priority support tickets
Raise issues with full context — attachments, pod history and notes included. Track progress and get structured responses.
Maintenance & pod logging
Record filter changes, salt readings, faults and key actions. Build a clear service history for each pod.
Knowledge base & AI help
Access structured technical guides, troubleshooting steps and AI-assisted answers to solve issues faster.
Member-priced store
Order parts, consumables and essentials at member rates. The right products, recommended in context.
Training & onboarding
Help new staff get up to speed with structured modules, guides and progression tracking built into the portal.
Consumables programmes
Optional automated delivery of salt, filters and chemicals — sized to your pods and arriving before you run out.
Clear about what membership covers.
No surprises, no overselling. Here is what is included and what sits outside the scope.
What's included
- Priority remote technical support (portal, WhatsApp & email)
- Fault diagnosis and clear next-step guidance
- Full access to the knowledge base and training modules
- Pod service logging and maintenance history
- Member pricing on parts, consumables and essentials
- Support ticket tracking with attachments and history
- AI-assisted troubleshooting and structured guidance
- Optional consumables subscription programmes
What's not included
- On-site engineer visits (quoted and billed separately)
- Guaranteed 24/7 out-of-hours response
- Full system redesign or bespoke development work
- Emergency call-outs outside agreed hours
- Consumables and parts — available through the store at member pricing
- Non-stocked or bespoke hardware not available through the member store
Priced per pod. Cheaper as you add more.
£35 per pod per month for a single pod, with each additional pod at a 7.5% discount on the previous — down to a floor of £22. 3-month minimum term, then monthly.
Membership is about continuity, not just access.
MyFloat is built for centres that rely on their pods. One place for support, records, guidance, training and the parts you actually need.
- Priority support tickets, AI guidance & knowledge base
- Pod service logging and full maintenance history
- Member pricing across the parts and consumables store
- Training modules and structured onboarding for your team
- Optional consumables subscription programmes
- Ongoing platform improvements rolled out to all members
By continuing you agree to our Terms of Engagement. Cancel any time after your minimum term.
FAQ
What is included from day one?
As soon as your membership is active you have access to priority support tickets, the full knowledge base, AI-assisted guidance, pod service logging, member pricing in the store, and training modules. All features on the portal are live and available now.
How does the per-pod pricing work?
The first pod is £35/month. Each additional pod is 7.5% cheaper than the previous pod, down to a floor of £22/pod. So a 2-pod centre pays £67.38/month, a 3-pod centre pays £97.32/month, and so on. The calculator above shows your exact price. Annual billing saves approximately 10%.
How quickly do you respond to support requests?
Typical initial response is within one working day. Urgent "Out of Operation" issues are escalated as quickly as practical. Out-of-hours response is best-effort. WhatsApp contact is available to members for critical issues.
What's not covered by membership?
On-site engineer visits are quoted and billed separately. Guaranteed 24/7 cover, bespoke development work and emergency call-outs outside agreed hours are outside the membership scope. Portal tools, support access, knowledge base and training are all included. Parts, consumables and store items are priced separately at member rates.
Can I cancel?
There is a 3-month minimum term. After that, membership continues monthly and can be cancelled with notice taking effect at the end of the current billing period. No lock-in beyond the initial term.
Can I add or remove pods later?
Yes — you can move to a different plan at any time from your account settings. Prorated billing applies for mid-cycle changes.
Need a larger or more bespoke setup?
For larger estates, multi-site operators or custom commercial arrangements, we handle it on a contact-led basis. The membership model stays the same, but the rollout and commercial handling can be tailored to fit your operation.
Join the platform built to keep float centres running properly.
Become a member to access the full MyFloat portal — manage your centre with better visibility, keep your systems backed by practical tools, and get support that actually understands float equipment.
For urgent "Out of Operation" issues, contact us immediately:
Priority WhatsApp: +44 7446 166900WhatsApp support is available to members. Non-members receive email support.