MyFloat Support Membership (Beta)
Priority technical support + practical operator resources to reduce downtime.
Pricing: £35 per pod, per month.
Multi-pod discounts apply automatically — each additional pod is 7.5% cheaper than the previous pod, down to a minimum of £22 per pod.
3-month minimum term. Membership then continues monthly.
- Priority support + remote diagnosis
- Member pricing on essential consumables
- Access to the MyFloat knowledge base
- Support history & service notes retained
- Priority remote technical support (WhatsApp / email)
- Fault diagnosis & clear next-step guidance
- Access to core MyFloat guides (maintenance + troubleshooting)
- Member pricing on essential consumables and common parts
- Support history & service notes maintained by MyFloat
- On-site visits (quoted separately)
- Guaranteed 24/7 response
- Full system redesign or bespoke software development
- Emergency call-outs outside agreed hours
In Development (Rolling Out to Members)
- Structured support ticketing (status, history, attachments)
- Maintenance schedules & reminders (filters, UV, servicing)
- Consumables Programmes (optional upgrade): filter, salt and chemical supply programmes designed to avoid bulk buying and last-minute shortages
- Expanded guide library and operator training modules
- Basic operational logging (services, faults, parts replaced)
Consumables programmes are not included in the base membership and will be priced separately once released. Until then, consumables can be ordered as needed.
Planned Capabilities (Future Phases)
- Booking platform integrations (read-only data, session counts, utilisation)
- Remote monitoring & diagnostics (selected beta partners first)
- Hardware modernisation & retrofit upgrade programmes
These are planned capabilities and are not necessary to benefit from the current membership.
FAQ
What's included in the Beta membership?
Everything listed under Available Now (Beta) plus member pricing. Features under In Development roll out to members as they're finalised.
What's not included?
On-site visits, out-of-hours emergency attendance, guaranteed 24/7 response, and bespoke development work. These can be quoted separately if needed.
How fast do you respond?
Typical initial response is within 1 working day. Urgent issues are handled as quickly as possible where practical. Out-of-hours support is not guaranteed during Beta.
What about cancellation?
Membership has a 3-month minimum term. After the minimum term, membership continues monthly and can be cancelled with notice taking effect at the end of the current billing period.
Need Immediate Help?
For urgent "Out of Operation" issues, contact us immediately:
Priority WhatsApp: +44 7446 166900Available to members only — non-members receive email support
Membership terms apply. See full Terms of Engagement for details.