MyFloat Portal Terms of Engagement

1. Service Agreement

By subscribing to MyFloat Portal, you agree to receive expert support and professional maintenance guidance for your floatation pod systems. Our services include smart maintenance reminders, technical support, and access to competitively priced parts and consumables.

2. Membership Benefits
  • Expert Support: Direct access to float industry specialists
  • Smart Reminders: Automated maintenance and filter replacement notifications
  • Member Store: Access to competitively priced parts and consumables
  • Priority Support: Expedited response for urgent issues
  • Emergency Contact: WhatsApp support for critical "Out of Operation" situations
3. Subscription and Billing
  • Membership fees are billed monthly or annually based on your selected plan
  • Pricing is determined by the number of pods under your account
  • Payment processing is handled securely through Stripe
  • Subscriptions automatically renew unless cancelled
  • You may cancel your subscription at any time through your account settings
4. Data Privacy and Security
  • We implement enterprise-grade security measures to protect your data
  • Your pod information and maintenance data are stored securely
  • We do not share your data with third parties without your consent
  • You retain ownership of all data related to your pods and operations
5. Support Services
  • Response Times: We aim to respond to support requests within 24 hours on business days
  • Emergency Support: Critical issues receive immediate attention via WhatsApp (+44 7446 166900)
  • Technical Guidance: Expert advice on maintenance, troubleshooting, and best practices
  • Parts and Consumables: Access to genuine replacement parts at member prices
Remote Support Policy

Remote support is included as part of your active MyFloat membership and is intended to provide timely assistance for technical queries, diagnostics, and operational guidance related to your float system.

While we aim to respond promptly, support is delivered on a first come, first served basis. In periods of high demand, response times may vary depending on volume.

MyFloat reserves the right to place reasonable limits on the volume or duration of support provided. If usage is deemed excessive, repetitive, or outside the scope of normal operational needs, we may propose a separate support agreement or apply additional charges with prior notice.

This approach ensures fair access to support while maintaining a high standard of service for all members.

6. Limitations and Disclaimers
  • MyFloat Portal provides guidance and support but does not guarantee pod performance
  • Maintenance schedules are recommendations based on industry standards
  • Equipment failures may occur despite following recommended maintenance
  • Emergency support availability is subject to time zones and staff availability
7. Cancellation Policy
  • Monthly subscriptions can be cancelled with immediate effect
  • Annual subscriptions continue until the end of the billing period
  • No refunds are provided for partial months or unused annual periods
  • Access to member benefits ceases upon cancellation
8. Platform Availability
  • We strive for high platform availability but cannot guarantee 100% uptime
  • Scheduled maintenance will be communicated in advance when possible
  • Emergency contact methods remain available during platform maintenance
9. Updates to Terms

These terms may be updated from time to time. Significant changes will be communicated via email. Continued use of the service after updates constitutes acceptance of the revised terms.

10. Contact Information

For questions about these terms or our services:

  • Email: support@myfloat.co.uk
  • Emergency WhatsApp: +44 7446 166900
  • Website: myfloat.co.uk
11. Acceptance of Terms

By requesting services, approving a quotation electronically or in writing, booking a visit, instructing MyFloat to proceed, or accepting delivery of services or goods, you agree to be bound by these Terms of Engagement and any applicable Service-Specific Terms.

12. Service-Specific Terms and Priority

These Terms of Engagement apply to all services provided by MyFloat. Where service-specific terms apply (including Remote Support Terms and On-Site Service Terms), they apply in addition to these Terms. If there is any conflict, the service-specific terms take precedence for that service.

Remote Support Terms On-Site Service Terms

13. Variations / Additional Works

Works not explicitly listed in an agreed quotation are outside scope. Any additional works, parts, or labour identified will be communicated and must be approved in writing prior to proceeding.

14. Payment and Disputes

Payment terms are as stated on the quotation/invoice and relevant service-specific terms. Any invoice queries must be raised within 48 hours of receipt. Undisputed amounts remain payable in accordance with the stated payment terms.

15. Title to Goods

Title to supplied parts remains with MyFloat until payment is received in full.

16. Limitation of Liability

MyFloat's liability is limited to the value of the services rendered. MyFloat is not liable for indirect, consequential, or economic losses arising from equipment downtime, loss of revenue, or factors outside MyFloat's reasonable control. This limitation applies to the fullest extent permitted by applicable law.

Last updated: February 2026

By checking this box, you confirm that you have reviewed all terms and agree to be bound by them.