MyFloat Terms of Business

1. Application of terms

These terms apply to all goods and services supplied by MyFloat, including parts, consumables, filters, salt, chemicals, bulk orders, remote support, on-site support, site visits and delivery.

These terms exclude any customer purchase terms, procurement terms or order conditions, whether printed on a purchase order or referred to elsewhere, unless MyFloat expressly agrees otherwise in writing.

2. Business-to-business supply

MyFloat normally supplies float centres, operators and commercial customers on a business-to-business basis. These terms are written on that basis unless MyFloat agrees otherwise in writing.

Nothing in these terms removes any rights or remedies that cannot legally be excluded.

3. Quotations and orders

Quotations are valid only for the period stated on the quotation.

A quotation, estimate or pro forma invoice is not binding on MyFloat until the order is accepted or confirmed by MyFloat.

MyFloat may accept an order by confirming it in writing, issuing an invoice, receiving payment, dispatching goods, booking a visit, or starting work.

Prices are based on the information available at the time. If the job, site conditions, access, fault, parts requirement or customer instructions change, MyFloat may revise the price or charge for additional time, parts, travel, delivery or work required.

4. Payment

Payment is due by the date shown on the invoice.

Late payment may result in work being paused, future orders being held, and statutory interest and recovery charges being applied.

5. Ownership of goods until paid

Goods remain the property of MyFloat until paid in full.

Until goods are paid for in full, the customer must take reasonable care of them and must not sell, dispose of or modify them without MyFloat’s written agreement.

6. Delivery and risk

Delivery dates and times are estimates unless expressly confirmed in writing as guaranteed.

Risk in goods passes to the customer on delivery or collection.

The customer is responsible for providing accurate delivery details, suitable access, unloading arrangements and someone available to receive the goods.

Additional delivery, storage, redelivery, failed delivery, tail-lift, timed delivery or access charges may be passed on to the customer.

7. Parts, consumables and bulk orders

Parts and consumables include items such as filters, filter blocks, belts, bearings, seals, buttons, electrical parts, salt, chemicals and other replacement or service items.

Bulk, box, pack, member and discounted pricing is offered on the basis that the full ordered quantity is purchased and retained.

Use of any part of a box, pack or bulk order confirms acceptance of the goods and does not create any right to return the unused balance, claim a refund for the remaining quantity, or retrospectively reprice the order.

Part-used boxes, opened packs and partly used bulk orders are non-returnable unless MyFloat expressly agrees otherwise in writing.

Consumables are supplied for use in floatation systems and may be hygiene-sensitive, application-specific or affected by handling, storage, contamination or use. For that reason, returns are restricted.

8. Returns

Returns are not accepted unless agreed by MyFloat in writing before goods are returned.

Any approved return must be unused, unopened, complete, undamaged, in original packaging and returned at the customer’s cost and risk.

No refund, credit or exchange will be given for used items, opened boxes, part-used packs, missing items, damaged packaging, consumables, salt, chemicals, hygiene-sensitive items, special-order items, bulk purchases, discounted items, member-priced items or forward-order items, unless required by law or expressly agreed by MyFloat in writing.

Unauthorised returns may be refused, disposed of, or returned to the customer at the customer’s cost.

Any approved credit is at MyFloat’s discretion and may be issued as account credit rather than a cash refund.

MyFloat may deduct inspection, restocking, collection, carriage, payment processing or handling costs from any approved credit.

9. Partial returns and bulk discount recalculation

If MyFloat agrees, as an exception, to accept a partial return from a bulk, box, pack, discounted or member-priced order, the customer will not automatically be entitled to a pro-rata refund at the discounted bulk price.

In that situation, MyFloat may recalculate the order on the basis that the quantity retained by the customer was supplied at MyFloat’s standard single-item or smaller-quantity price applicable at the time of order.

Any refund or credit will be limited to the amount paid, less the recalculated cost of the retained items and any applicable delivery, collection, inspection, restocking, handling or payment processing costs.

This exception does not create a right to return part-used orders.

10. Faults, shortages and delivery damage

The customer must check goods promptly on delivery.

Any shortage, incorrect item or delivery damage must be reported within 48 hours of delivery where reasonably apparent.

Any suspected defect must be reported as soon as reasonably practicable after discovery and before further use where possible.

The customer must provide reasonable evidence of the issue and allow MyFloat a fair opportunity to inspect the goods.

Where MyFloat accepts that goods are faulty, incorrectly supplied or damaged before risk passed to the customer, MyFloat may repair, replace, credit or refund the affected goods, depending on the circumstances.

MyFloat is not responsible for faults caused by misuse, incorrect fitting, poor maintenance, contamination, unsuitable storage, third-party work, normal wear and tear, or use outside the intended application.

11. Remote support

Remote support may include telephone, video, WhatsApp, email, portal, remote access or other technical guidance.

Remote support is based on the information provided by the customer. The customer is responsible for ensuring that information, photos, videos, fault descriptions and site details are accurate.

MyFloat may recommend checks, resets, parts, further investigation or an on-site visit. Remote support does not guarantee that a fault can be diagnosed or resolved remotely.

The customer remains responsible for safe operation of their equipment and for deciding whether equipment should remain in use.

12. On-site support

On-site support may include inspection, diagnosis, servicing, repair, recovery work, installation support, training, parts fitting or technical assessment.

The customer must provide safe access, parking, clear working space, suitable lighting, access to the equipment, access to relevant plant rooms or service areas, and a responsible person on site where needed.

If work is delayed, prevented or cancelled because access, safety, information, parts, equipment condition or customer readiness is not as described, MyFloat may charge for the visit, travel, waiting time, labour and any additional costs incurred.

On-site diagnosis may identify further faults, parts requirements or remedial work. Unless expressly included in the quotation, additional work, parts, return visits and third-party costs are chargeable.

13. Cancellations and delays

No cancellation or alteration of an accepted order or booking is accepted unless agreed by MyFloat in writing.

The customer should give as much notice as possible if a booking needs to be changed or cancelled.

MyFloat may charge for cancelled visits, failed visits, late changes, travel already booked, goods already ordered, special-order items, supplier charges, delivery charges and time already committed.

MyFloat is not responsible for delays caused by supplier availability, courier issues, site access problems, customer delays, unsafe working conditions, missing information, weather, traffic, illness or events outside MyFloat’s reasonable control.

14. Customer responsibilities

The customer is responsible for:

• Providing accurate information
• Checking quotations and invoices before accepting
• Confirming site access and working conditions
• Checking goods on delivery
• Using goods only for their intended purpose
• Following instructions and safety guidance
• Maintaining their own equipment
• Stopping use where equipment may be unsafe
• Keeping appropriate business, property and liability insurance

15. Customer responsibility for suitability and use

The customer is responsible for checking that goods, parts, consumables and advice are suitable for their own site, equipment, water conditions, process and intended use.

Guidance given by MyFloat is based on the information provided by the customer and does not replace the customer’s own checks, professional advice or manufacturer instructions.

16. Limits of responsibility

MyFloat will use reasonable skill and care when supplying goods and services.

MyFloat is not responsible for loss caused by inaccurate information, pre-existing faults, poor maintenance, contamination, misuse, third-party work, customer delay, unavailable parts, or equipment being used against advice.

MyFloat is not liable for indirect loss, loss of profit, loss of business, loss of revenue, loss of goodwill or business interruption, except where liability cannot legally be excluded.

17. Delays outside MyFloat’s control (force majeure)

MyFloat is not responsible for any failure or delay caused by events outside its reasonable control, including supplier or courier failure, parts shortages, power or telecommunications failure, extreme weather, flood, fire, accident, illness, epidemic, strike, transport disruption, or government action.

If such an event occurs, MyFloat will take reasonable steps to minimise the delay and will keep the customer informed.

18. Changes to these terms

MyFloat may update these terms from time to time.

The current version will be available at https://portal.myfloat.co.uk/terms.

Where required, customers may be asked to accept updated terms before further goods or services are supplied.

19. Governing law

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

Nothing in these terms excludes any rights or remedies that cannot legally be excluded.

20. Contact

Questions about these terms should be sent to accounts@myfloat.co.uk.