1. Information We Collect

We collect information you provide directly to us when you:

• Register for a MyFloat Portal account
• Subscribe to our services
• Submit support tickets or contact us
• Use our platform and services

Personal Information

• Name and contact details (email, phone numbers)
• Business information (company name, address, pod details)
• Payment information (processed securely through Stripe)
• Emergency contact preferences

Technical Information

• Pod performance data and maintenance records
• Usage analytics and platform interaction data
• Device information and IP addresses
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver expert support and maintenance guidance
• Account Management: Manage your subscription and billing
• Communication: Send service updates, maintenance reminders, and support responses
• Improvement: Analyze usage to improve our platform and services
• Legal Compliance: Meet regulatory requirements and protect our rights

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service Providers: Trusted partners who help us operate our platform (e.g., Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your data
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: Our platform is hosted on secure, enterprise-grade infrastructure

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When you cancel your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing of your personal information

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Third-Party Services

Our platform integrates with third-party services:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Email Services: For sending notifications and support communications
• Analytics: To understand platform usage and improve services

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by:

• Sending an email to your registered address
• Posting a notice on our platform
• Updating the "Last Updated" date below

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: support@myfloat.co.uk
• Subject Line: Privacy Policy Inquiry
• Website: myfloat.co.uk

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Last updated: July 11, 2025